Frequently Asked Questions
Everything you need to know about shopping with Fishpools Furniture Store.
What are your delivery options and lead times?
We offer professional white-glove delivery across the UK. Delivery times vary by product: in-stock items typically arrive within 7-14 days, while bespoke or made-to-order furniture may take 8-12 weeks depending on the manufacturer.
Do you offer assembly services for large furniture items?
Yes, our expert delivery team provides a full assembly service for most large furniture items, including bed frames and wardrobes. We will also remove all packaging materials for recycling, leaving your home ready to enjoy.
What is your return policy for furniture?
You can return standard items within 14 days of delivery, provided they are in their original condition. Please note that bespoke, made-to-order, or hygiene-sensitive items (like mattresses) are generally non-returnable unless faulty.
Do you provide any warranties or guarantees on your products?
All Fishpools furniture comes with a minimum 12-month manufacturer’s guarantee. Many of our sofas and structural pieces include extended warranties for extra peace of mind regarding frames and craftsmanship.
Can I see the furniture in person before purchasing?
Absolutely. You can visit our extensive showroom in Waltham Cross to experience the quality and comfort of our collections firsthand. Our expert consultants are available on-site to assist with fabric samples and interior design advice.
Do you offer interest-free credit or financing?
Yes, we offer a range of flexible finance options, including Interest-Free Credit (0% APR) on qualifying orders. This allows you to spread the cost of your new furniture over manageable monthly installments.